What is the claims deadline for interstate movers?
Quick Answer
You have 9 months from the delivery date to file a written claim. The mover must acknowledge within 30 days and offer a settlement within 120 days. If they miss these deadlines, file a complaint with the FMCSA.
Federal regulations set specific deadlines for both consumers and movers in the claims process for interstate moves.
Your deadline: 9 months from the date of delivery to file a written claim. This is set by 49 CFR Part 370. Claims filed after 9 months can be denied by the mover. Do not wait - file as soon as you discover damage.
The mover's deadlines: 30 days to acknowledge receipt of your claim in writing. 120 days from receipt to offer a settlement, make a firm denial, or provide a partial settlement with explanation. If the mover needs more time, they must notify you every 60 days with a status update and expected resolution date.
If the mover misses these deadlines: file a complaint with the FMCSA at protectyourmove.gov. Note that the FMCSA does not resolve individual claims (they are a regulatory body, not a court), but complaints are tracked and affect the mover's record.
For dispute resolution: arbitration is required to be offered by the mover at no cost to you for claims under a certain threshold (typically $10,000). The arbitration decision is binding on the mover but you can still pursue legal action if unsatisfied. Small claims court is available for claims under your state's limit (typically $5,000-$10,000).
For local (intrastate) moves: deadlines vary by state. Some states follow the federal 9-month standard, while others have shorter or longer windows. Check your state's transportation regulations.
Best practice: file your claim within 30 days of delivery while the details are fresh and damage is clearly linked to the move.