What should I look for in a moving contract?
Quick Answer
Check the estimate type (binding vs non-binding), valuation coverage, pickup and delivery dates, cancellation policy, and a detailed inventory list. Never sign a blank or incomplete contract, and never pay more than 25% as a deposit.
A moving contract (formally called an Order for Service and Bill of Lading) is a legally binding document. Read every section before signing.
Key elements to verify: The estimate type should be clearly stated as binding, non-binding, or binding not-to-exceed. The pickup date and delivery spread (the window for delivery) must be specified in writing. For long-distance moves, delivery spreads of 7-21 days are common depending on distance.
The inventory list should match exactly what you discussed during the estimate. Missing items means the price could change at loading. The valuation coverage section explains your protection options: released value (free, $0.60 per pound per item) or full value protection (paid, replacement value).
Red flags: a deposit over 25% of the total cost, a demand for cash only (legitimate movers accept credit cards), no physical address listed, vague delivery windows ("as soon as possible"), and any pressure to sign quickly.
The contract should also state: hourly rates (for local moves) or weight-based rates (for long-distance), accessorial charges (stairs, long carry, shuttle), payment terms and accepted methods, and the claims filing process and deadline.
Keep a copy of every document. Take photos of the contract, inventory sheets, and the condition of your belongings before loading.